Our service agreement

Welcome to HaloWiFi, a service by MassvHalo Private Limited ("we", "us", "our"). By accessing or using our website https://halowifi.com, products, or services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

If you do not agree with any part of these Terms, you should not use our services.

1. Eligibility

You must be at least 18 years old to use our services. By using our website or purchasing our products/services, you represent that you meet this requirement.

2. Services Provided

HaloWiFi provides cloud-managed networking hardware and software services, including but not limited to:

• WiFi routers, switches, and controllers
• Captive portal services
• Network monitoring and analytics
• Cloud dashboard access
• Third-party integrations (e.g., payment gateways)

3. User Responsibilities

You agree to:

• Provide accurate and complete information during registration or checkout.
• Use the services only for lawful purposes.
• Not engage in any activity that interferes with or disrupts the services or servers.

4. Payments & Billing

All purchases are subject to applicable taxes and processed securely via our payment processors. By submitting payment information, you authorize us to charge the applicable fees.

Certain features may require additional charges. These will be clearly stated before purchase.

5. Shipping & Delivery

Hardware products are shipped to the address provided at checkout. Delivery timelines may vary based on location and availability. You will receive tracking details once the order is dispatched.

6. Refunds & Cancellations

All sales are final unless otherwise specified. However, we do provide limited refunds or replacements in case of:

• Damaged or non-functional hardware (within 7 days of delivery)
• Failed transactions (automatically reversed by our payment processor)

For support, email us at hello@halowifi.com

7. Intellectual Property

All content on this website including text, graphics, logos, software, and hardware designs are the property of MassvHalo Private Limited. You may not reproduce, modify, or distribute any part without written consent.

8. Limitations of Liability

We are not liable for:

• Any indirect or consequential loss or damage
• Any loss of data or profits
• Downtime due to third-party services or internet disruptions

Use of our service is at your own risk. We do not guarantee uninterrupted or error-free service.

9. Termination

We reserve the right to terminate or suspend your access to the services at any time for conduct that violates these Terms or is harmful to our interests or the experience of other users.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in Bangalore, India.

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

MassvHalo Private Limited
Email: hello@halowifi.com
Phone: +91-740-678-8484